• Do you ship internationally?

  Villa & House can ship container size orders to any destination overseas. However, it can only ship smaller orders to Canada. If you would like to arrange shipping to Canada, please provide your freight forwarder or customs broker information. Smaller orders going to countries other than Canada, can be sent to your consolidator anywhere in the continental United States.

• Can I pick up my product at your warehouse?

  Products can be picked up at our warehouse by appointment only. Select Customer Pickup when processing your order and directions will be emailed to you. 

• Do you offer guaranteed shipping dates?

  We do not offer guaranteed shipping dates. 

• How do I track a shipment?

  Once your order has been released for shipping, you will receive a shipping confirmation email that contains tracking information for your order.

• Can you hold my in-stock items at your warehouse for shipment at a later date; and what is the associated cost?

  Periodically, we do hold stock for customers. Future ship dates will not incur additional fees if product availability guarantee is not required. Future ship dates will incur a $50 fee per order, per 4 week period, if product availability is required.

Villa & House, originally Bungalow 5, is a wholesaler to the retail, interior design, and hospitality industries. Only companies with valid TIN (Taxpayer Identification Number) may open an account and order from us.

Orders may be submitted through your local sales representative, via email orders@vandh.com, fax (201.405.1888), or the website shopping cart. The website shopping cart is only available to clients whose information has been submitted and approved through online registration. Register Here

If you are sending your own order/PO, please be sure to include the following:

• Company Name (the entity which is being billed)
• List of products to be ordered with quantity
• Ship To Address
• Shipping method 
• Any side marks or other shipping or delivery specifications
• Email address to send order confirmation
• Payment information/credit card number and Billing Address

Once we receive your order, you will receive a confirmation with the following information:

• Current availability of items you have ordered

• Quote for shipping to the address provided on PO

In-stock items are processed and shipped within 7-10 business days. Out-of-stock items are placed on backorder, and usually ship within 14 weeks; however, actual lead times for out-of-stock items can vary depending on a variety of factors. We provide estimated ship times for out-of-stock items on the order confirmation.

DOCUMENTS REQUIRED TO COMPLETE ORDER

In order to process your order, please be sure your purchase order includes shipping and payment information. Providing this information along with your order will expedite processing. Otherwise, we need to send you additional documents, and your order will not be processed until they are completed and returned to us. Orders cannot ship until all information has been provided.

Once we receive your completed form, we will release your order for shipping. When the carrier has picked up your item for delivery, we will email you tracking information.

For domestic sales, we accept all major credit cards, checks, ACH payments and wires. For international orders, we only accept credit cards and wires. Orders paid for by credit card ship immediately while those paid for by check ship once the check has cleared. Wire transfers are subject to a $50 wire transfer fee. We do not accept 3rd party/customer’s credit cards.

Credit Cards will not be charged until an order is ready to ship. If you are currently approved for terms, with a card on file, no additional information is needed to process and ship your order unless your order exceeds your available credit.

Orders cannot be processed without payment information. Payment including shipping is due in full before an order ship.  

TERMS

Terms may be requested by anyone who has placed 3 orders within a 6-month period and who maintains a good rating with Lyons Credit Services. Lyons rates businesses on a scale of 1-5, with 1 being the highest and 5 the lowest. Clients who are rated 1 or 2 are granted net 30 terms. Clients who are rated 3, must provide a valid credit card which will be charged only if payment has not been received within 30 days after invoice date. Clients rated 4 and below are required to pay their balance in full prior to shipping.

The Villa & House Custom Upholstery Program allows you to create the perfect piece in collaboration with our US workshop. You may order via your sales rep., on-line, or by calling our office.

Here are the simple steps:

First choose one of the frames in our Custom Upholstery program.

Then, choose a fabric: you may select one of the options we’ve specially chosen, or you may send in your own fabric.

If you would like a swatch or two to help you decide, please ask your sales rep. or log into your online account, and order. We’ll send them to you at no charge.

If you decide to use your own fabric, then you’ll need to fill out our simple COM (Customer’s Own Material) form . Please ask your sales rep for the form, or go to our website and download, complete, and send back to us.

Last, choose a wood finish option. You may view photos of the options below or on our website, or you may view physical samples through your sales rep or at any of our showrooms.

Each of our custom upholstered items is custom made just for you! As a result, lead times for custom upholstery are longer than lead times for stock items.  Please check with your salesperson for lead times and delivery information when ordering your custom upholstered items. Should you have any questions, please do not hesitate to reach out. Our salespersons are standing by to help you order and design your custom upholstered items.

Note, we require a 50% deposit at the time of ordering.

WHOLESALE PRICING

Villa & House is a wholesaler to interior designers and home-furnishings retailers. Purchase of products from us constitutes an affirmation that you are either a valid designer or home-furnishings retailer making wholesale tax-exempt purchases for resale, and that you agree to our Terms and Conditions. Villa & House has two different wholesale price points:

STOCKING DEALER PRICING

• Have a brick and mortar retail location which primarily sells furniture or home décor
• Have a valid resale certificate
• Obtain approval from our local sales representative or submit a photograph of the store showing its sign and a listing of store hours which can be verified by a Google street-view search.
• Place a minimum opening order of $2000 for furniture and accessories (or $600 if you're only interested in Accessories and other UPS-able items).

• If you spend $3000 over the course of the calendar year, you automatically re-qualify on January 1st of the following year as a stocking dealer. If you have not spent $3000 over the course of the calendar year, then you will need to requalify by placing a new minimum opening order of $2000.
• If you are not purchasing furniture, only accessories and other UPS-able items (including small furniture pieces), the annual requalifying amount is $800 with a minimum opening order of $600.

NOTE: Opening orders must be shipped to a single address which is either a store or a warehouse. They may not be dropped shipped nor split shipped to multiple addresses.

NET PRICING

• Have a valid resale certificate for a design or related enterprise.

SHIPPING RATES NATIONWIDE (CONTINENTAL USA)

COMMERCIAL LOCATION DELIVERY

• Items are delivered in a box on a pallet.
• 16% of total invoice ($95 min)

RESIDENTIAL SMALL PACKAGE GROUND

• 20% of total invoice ($25 min)

Customer Pickup is available by appointment only.

Customer on site pickup at our warehouses in Allendale, NJ* and Lexington, NC.

Please contact 201.405.1800 or email to make an appointment.

• Appointments must be scheduled at least 48 hours in advance.
• Payment must be processed and cleared prior to making a pickup appointment.

*Effective September 25, 2023, our new office and warehouse is located at 6 Pearl Court, Unit 7. Allendale, NJ 07401.

Villa & House can ship container size orders to any destination overseas. However, it can only ship smaller orders to Canada. If you would like to arrange shipping to Canada, you will need to provide your freight forwarder or customs broker information.

Smaller orders going to countries other than Canada, can be sent to your consolidator anywhere in the continental United States.

Villa & House has developed a very thorough level of quality control which includes inspections at every point of production, and packaging which is amongst the best in our industry. Nevertheless, problems occasionally do occur.

Upon receiving your shipment, please do the following:

• If you notice obvious box damage, note the damage on the delivery receipt the driver gives you to sign and notify driver of the damage
• Inspect the product noting any damage on the delivery receipt
• Contact our claims department via email at claims@vandh.com within 5 days of receiving your shipment and provide us with photos of all damaged products and photos of any damaged boxing and packaging materials
• Keep all of the original packaging material

If shipment is refused for damage please state reason for refusal on delivery receipt and notify us at claims@vandh.com.

We understand that sometimes you may need to return or exchange merchandise, and we are happy to accommodate. However,

• Item(s) must be shipped back to us at the customer’s expense
• Item(s) must arrive in our warehouse in good condition AND in their original packaging. You may open and inspect an item; however, it must be re-packaged exactly the same way it was sent.
• A restocking fee of 30% of the merchandise value will be charged for all returns.
• Item(s) must be returned within 30 days of receipt.
• Shipping fees are nonrefundable
• For questions please contact info@vandh.com
• All sales for custom upholstered chairs and pillows are final. Because each item is made just for you, we are unable to accept returns unless a product is damaged during delivery. Customers are responsible for carefully inspecting and refusing any product which was damaged while in transit or during delivery. 

The craftsmen at Villa & House create their pieces using a wide variety of materials and finishes. Below are some suggestions for their care for them to maintain their beauty and provide you with many years of use and satisfaction.

GENERAL

Avoid placing furniture in areas with extreme variations of temperature and humidity. Placing a wooden piece in a room which fluctuates from being humid to being dry can cause the wood to crack as it absorbs and then releases moisture.

Avoid placing furniture directly in front of vents. Wood naturally contains a small amount of moisture. Placing a piece where it is bathed in a constant stream of dry air, whether from central air-conditioning or central heating, may cause the naturally occurring moisture to evaporate and may lead to cracking

Avoid exposing your piece to strong sunlight which can cause discoloration in finishes.

Avoid writing directly on the surface of your piece, as it may leave small indentation marks.

Avoid leaving water or other spills on your piece for any period of time as it may cause wood, veneers, and lacquer finishes to warp or bubble. Simply dab spills dry with a soft paper towel or a soft clean sponge. We recommend the use of coasters under glasses to avoid moisture rings.

Avoid spilling acetone or alcohol based fluids on your piece as they may dissolve finishes and leave unsightly spots. This does not apply to mirrored pieces which are impervious to most spills.

Many household items such as rubber-based placemats, phones, alarm clocks, lamps, computers, and decorative accent pieces use rubber-based plastic pads on the bottom. To prevent discoloration and chemical reaction with the finish, rotate these items regularly so they do not remain in the same place for extended periods of time. In the event that you cannot rotate a piece, we recommend the use of undyed felt pads instead.

Avoid placing hot objects on surfaces since heat can damage the finish. Always use protective pads under hot dishes and plates.

WOOD & LACQUER

Avoid using glass cleaners on anything but glass and mirror. Ammonia can cause discoloration and dull the finish.

Our lacquer pieces come in both high-gloss and medium-gloss. Clean lacquer with a soft cloth or duster. Avoid rubbing hard as this may produce tiny scratches.

MARBLE

Marble is porous and stains easily. Wipe off anything spilled on marble immediately. As with most materials (except glass or mirror) use coasters to avoid moisture rings.

For tough stains, use nonabrasive cleaners such as hydrogen peroxide.

GRASSCLOTH

Our grass cloth pieces have been sealed with a clear coat of lacquer. The grass cloth finish is actually quite resilient.

Dust grasscloth furniture frequently to prevent accumulations which can be more difficult to remove.

If you spill water or a soft drink on them, simply dab them dry with a soft paper towel or a soft, clean sponge.

Light stains or blemishes may be removed with a soft brush (such as a toothbrush) and soap and water. Again, once you clean a stain, dry the piece immediately.

RATTAN

Our rattan comes in two different types, natural and lacquered. To preserve the look of your rattan dust frequently with a dry cloth.

For lacquered rattan you can use a small amount of furniture polish to restore its shine.

GLASS

Mirrored pieces should be cleaned with glass cleaner. Avoid abrasive cleaners or using rough scrubbing material, as it may scratch the glass.

Villa & House products are crafted using natural materials and heritage techniques. Products may have natural variations such as knots or graining, and may exhibit characteristic signs of an artist’s hand. We consider these the proud hallmarks of natural materials and of hand-craftsmanship which contribute to the uniqueness and beauty of our pieces.

Our items come from different producers in different countries, so all colors may not match across lines: for example, the shade of white in one collection may be creamier or brighter than the shade of white in another collection. Additionally, we continuously improve the design, make, and finish of our products. Therefore, items from different production runs may vary slightly.

To match a previously ordered piece, please review the product images on our website and confirm that dimensions and other specifications have not changed. You may also contact customer service to inquire whether more pieces from the same lot as previously ordered are available.

We try very hard to supply tools that help customers envision products as they will appear in your home. However, photographs are approximations and colors vary on different monitors and printers.

Villa & House values your trust and we take your privacy seriously. The information you share with us is strictly confidential and we do not share, sell, rent or disclose any personal information.

We only collect information you provide to us, which is then used to operate or improve the Villa & House website, to provide you our services and to carry out the transaction (s) you have requested and authorized.

Villa & House always respects your privacy and values your trust. We desire for you to have an enjoyable and safe experience when on our website. If you have any questions or concerns about our Privacy Statement, please contact our customer service department.

VILLA & HOUSE WEBSITE

All materials on this Web Site (the "Site"), and the Site itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Villa & House, LLC., or its subsidiaries or affiliates, or used with permission of their owners. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, trade dress and other materials contained in this Site, as well as the software used in the design and development of this Site. All rights are reserved, worldwide.

The name and mark Villa & House, the Villa & House logos, and all other Villa & House-related marks depicted in this Site, whether registered or unregistered, are trademarks or service marks of Villa & House, LLC. in the United States.