Ordering
Villa & House serves as a wholesaler to the retail, interior design, and hospitality industries. To establish an account and place orders, it is essential for companies to possess a valid TIN (Taxpayer Identification Number).
Order submissions can be made through various channels:
• Contact your local sales representative. Please use this guide to find your local sales representative.
• Utilize our website for order placement.
• Email your orders to Orders@VandH.com.
Custom Upholstery Orders
The Villa & House Custom Upholstery Program offers a collaborative opportunity to craft a personalized piece through our US workshop. You can place orders through your designated sales representative, online, or via email at Orders@VandH.com.
The process involves these straightforward steps:
• Choose an item from our Custom Upholstery program.
• Select a fabric from our curated options or provide your own. If needed, request fabric swatches through your sales representative or online account at no additional cost. For customers providing their own fabric, complete the Customer’s Own Material (COM) form.
• Select a wood finish option by reviewing photos on our website, or by examining physical samples through your sales representative or at any of our showrooms.
Each custom upholstered piece undergoes meticulous craftsmanship tailored to your specifications, leading to extended lead times when compared to stock items. For precise information regarding lead times and delivery, kindly consult with your designated sales representative during the ordering process. Should you have any inquiries, our dedicated sales team is ready to assist you in placing your order and designing your custom upholstered items.
Please note, a 50% deposit is required at the time of ordering.
Payment Policies
We welcome major credit cards, checks, ACH payments, and wire transfers for domestic purchases. For international orders, we accept credit cards and wire transfers.
• Orders paid with a credit card are promptly shipped. For customers providing their own credit card, complete the Credit Card Authorization form.
• ACH Payments and Wires: Shipments are processed upon receipt of payment. Please be aware that wire transfers are subject to a $50 fee, and orders cannot be processed without payment information.
• Orders paid with a check are shipped after the check clears. If you're paying with a check, kindly send your full payment (inclusive of shipping fees) to:
Villa & House
6 Pearl Court
Unit J
Allendale, NJ 07401
Please anticipate a two-week clearance period for checks. A $25 fee will be applied for returned checks due to insufficient funds. Reorder terms are contingent upon credit approval exclusively, while cash on delivery (COD) payments are not permissible.
Terms:
• Customers who have placed at least three orders within a six-month period and maintain a favorable rating with Lyons Credit Services are eligible.
• Lyons rates businesses on a scale of 1 to 5, with 1 being the highest and 5 the lowest.
• Terms Granted:
• Rating 1 or 2: Net 30 terms are extended.
• Rating 3: A valid credit card must be provided, to be charged only if payment is not received within 30 days of the invoice date.
• Rating 4 and below: Payment in full is required before shipping.
Order Confirmation
Once we receive your order, you will receive an order confirmation including the current availability of items you have selected.
Items currently in stock are processed and shipped within 7-10 business days. Out-of-stock items are placed on backorder, and the lead times for these items can vary based on various factors. Estimated shipping times for out-of-stock items are indicated on the order confirmation.
When the carrier has picked up your order, we will send you an email containing the tracking information.
